At Shop Fitness, we aim to provide premium-quality fitness products and ensure complete customer satisfaction. If you are not fully satisfied with your purchase, our refund and return policy is here to support you.
1. Returns
Returns are accepted within 7 days of receiving your order.
Items must be unused, in original condition, and in their original packaging.
Certain items, such as custom-made products, supplements, or clearance items, are not eligible for return.
2. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–14 business days.
Shipping charges are non-refundable, and customers are responsible for return shipping unless the item was delivered damaged or defective.
3. Exchanges
Exchanges are available only for damaged or defective products.
To request an exchange, contact us at 📧 info@shopfitness.online
within 7 days of delivery.
We will replace the item with the same product, subject to availability.
4. Damaged or Defective Items
Please inspect your order immediately upon delivery.
Report any damage or defects with photographs and order details to expedite resolution.
5. Non-Returnable Items
Customized or special-order products.
Supplements, nutrition items, or hygiene-related products once opened.
Clearance or final sale items.
Used or items not in original packaging.
6. How to Initiate a Return
To initiate a return, please contact us at:
📧 info@shopfitness.online